Frequently Asked Questions

Where does Homoray ship?
At this time, Homoray delivers exclusively within the United States. We currently serve customers across all 50 states, which allows us to keep shipping dependable and the shopping experience consistent.

Do you deliver to PO Boxes or military addresses?
We ship to residential addresses and eligible PO Boxes within the United States via USPS.

We currently do not ship to:

• U.S. Territories (including Puerto Rico, Guam, and similar locations)
• APO/FPO/DPO military addresses
• International destinations

How long will my order take to arrive?
Here's our standard shipping timeline:

• Order Cut-Off Time: 5:00 PM (ET), Monday–Friday
• Processing Time: 1–3 business days
• Transit Time: 6–13 business days
• Estimated Total Delivery: 7–16 business days
• Shipping Fee: Flat rate of $4.99 anywhere in the United States
• Free Shipping: Available on orders of $45 or more

Delivery estimates may occasionally shift due to weather conditions, holidays, or carrier-related delays.

Which shipping carriers do you use?
We partner with reliable carriers to get your order to you safely, including USPS, UPS, and FedEx. The carrier used for your order depends on its size, weight, and delivery destination.

How do I track my order?
Once your order ships, you'll receive a confirmation email with your tracking number. Tracking details may take 24–48 hours to become active after shipment. You can also follow your package anytime through our Track Order page.

Can I cancel or change my order?
If your order hasn't entered processing or shipping yet, we'll do our best to accommodate a cancellation or change. Email us as soon as possible at support@homoray.com with your order number for faster assistance.

Once an order has shipped, it can no longer be canceled but if it's eligible, you're welcome to return it after delivery in line with our Refund & Return Policy.

What is your return policy?
We offer a 30-day return window for eligible purchases. To qualify, the item must be unused, returned in its original packaging with any labels or protective seals intact, and accompanied by proof of purchase. Approved returns include a prepaid return shipping label, and we don't charge restocking fees.

Full details are available in our Refund & Return Policy.

What if my order arrives damaged or incorrect?
Please inspect your package as soon as it arrives. If something's damaged, defective, or incorrect, contact us within 30 days with your order number, a brief description of the issue, and clear photos of the product and packaging. We'll review your request and offer an appropriate solution, which may include a replacement or refund where applicable.

Which payment methods do you accept?
We securely accept:

• Visa, Mastercard, American Express, Discover, and Diners Club
• PayPal Wallet, Apple Pay, Google Pay, and Amazon Pay
• Shop Pay and Shop Pay Installments
• USDC (cryptocurrency)
• ACH Direct Debit (eligible U.S. B2B orders)

All transactions are processed through trusted payment providers using encrypted, PCI-compliant technology.

What currency is used on your website?
All prices displayed and charged on Homoray are in United States Dollars (USD).

How do you choose your products?
Every product in our collection is selected with quality, functionality, and customer satisfaction in mind. We look at material quality, practical everyday use, durability, overall value, and customer feedback. We recommend reading each product description carefully before purchasing to make sure it fits your needs.

My package hasn't arrived. What should I do?
If your order hasn't shown up within the estimated delivery window, start by checking your tracking information carrier delays can occasionally add a bit of extra time. If you need further help, reach out to our support team and we'll work with the carrier to investigate and resolve the issue.

Is my personal information protected?
Yes. Protecting your privacy is a priority for us. Our website uses SSL encryption, secure payment processing, and industry-standard security practices to help safeguard your personal and payment information. For more details, please review our Privacy Policy.

How can I contact customer support?
Our support team is happy to help.

Email: support@homoray.com
Phone: +1 (212) 498-3267
Business Address: 2 Pennsylvania Plaza, New York, NY 10001
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET)