Frequently Asked Questions

Last Updated: August 31, 2026

Shipping

Do you ship internationally? Not yet. Homoray currently ships exclusively within the United States, across all 50 states. Focusing on domestic shipping helps us keep delivery times reliable and support fast for every order.

Do you ship to PO Boxes or military addresses? We deliver to residential addresses and eligible PO Boxes within the United States via USPS. At this time, we're unable to ship to U.S. territories (such as Puerto Rico or Guam), APO/FPO/DPO military addresses, or international destinations.

How long does shipping take?

• Orders of $45 or more ship free.
• Total estimated delivery time is 7–16 business days.
• Delivery times are estimates and may occasionally shift due to holidays, severe weather, or carrier delays outside our control.

Which carriers do you use? We partner with trusted U.S. carriers USPS, FedEx, and UPS. The carrier used for your order depends on package size, weight, and your delivery destination.

How can I track my order? Once your order ships, you'll receive a confirmation email with your tracking number. Please allow 24–48 hours after shipment for tracking details to appear on the carrier's website.

What if I entered the wrong shipping address? Double-check your address before checking out it's the easiest way to avoid delays. If you spot a mistake, email us right away at support@homoray.com. We can update the address only if your order hasn't yet entered processing; once it ships, we're unable to redirect it.

I haven't received my order yet what should I do? First, check your tracking link for updates. If it's been longer than the estimated 7–16 business day window, allow a little extra time in case of a carrier delay, then reach out to us at support@homoray.com and we'll investigate with the carrier on your behalf.

Orders & Payments

What payment methods do you accept? We accept Visa, Mastercard, American Express, Discover, and Diners Club, along with PayPal, Apple Pay, Google Pay, and Amazon Pay, Shop Pay and Shop Pay Installments, USDC (cryptocurrency), and ACH Direct Debit (eligible U.S. B2B orders). All transactions are processed securely using SSL encryption through PCI-compliant payment providers.

What currency are your prices in? All prices on our site are listed and charged in U.S. Dollars (USD).

Can I cancel or modify my order after placing it? Orders can be cancelled and fully refunded if they have not yet entered processing or shipped. Email us as soon as possible at support@homoray.com with your order number. Once an order has entered processing or shipped, it can no longer be cancelled, but you're welcome to return it after delivery under our Refund & Return Policy.

Returns & Refunds

Do you offer returns or exchanges? Yes. We offer a 30-day return window from the date of delivery. To qualify, items must be:

• Unused and in original condition
• In original packaging with any labels or protective seals intact
• Accompanied by proof of purchase

Some items such as personalized/custom products, perishables, opened beauty or personal care items, hazardous materials, and gift cards are not eligible for return.

We don't currently offer direct exchanges return your item for a refund, then place a new order for what you'd like instead. Full details are in our Refund & Return Policy.

How do I start a return? Email support@homoray.com with your order number and the reason for your return. Our team responds within 1–2 business days and, once approved, will send you return instructions along with the correct return address.

• If your return is due to a Homoray error, a defective item, or an incorrect item → we'll include a prepaid return shipping label at no cost to you.
• For other approved returns (such as a change of mind) → return shipping is the customer's responsibility (see below).

When will I get my refund? Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it to your account. If it's been more than 15 business days since approval and you still don't see it, contact us.

What if I received a damaged, defective, or incorrect item? We're sorry if that happened. Please contact us within 7 days of delivery at support@homoray.com with:

• Your order number
• A brief description of the problem
• Clear photos of the item and packaging

We'll review your request and offer an appropriate solution, which may include a replacement or refund at no cost to you.

Do I have to pay for return shipping?

• Damaged, defective, or incorrect item → return shipping is on us.
• Other approved returns → return shipping is the customer's responsibility.
• No restocking fees either way.

Products

How do you choose your products? Every product in our collection is selected with quality, functionality, and customer satisfaction in mind we look at material quality, practical everyday use, durability, overall value, and customer feedback. We recommend reading each product description carefully before purchasing to make sure it fits your needs.

Account & Privacy

Is my personal information secure? Yes. We use SSL encryption, secure payment processing, and industry-standard security practices to protect your personal and payment information. For full details, see our Privacy Policy.

Contact & Support

How can I contact customer support?

• Email: support@homoray.com
• Phone: +1 (212) 498-3267
• Business Address: 2 Pennsylvania Plaza, New York, NY 10001
• Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET)