Shipping Policy

Last Updated: August 31, 2026

Thank you for shopping with Homoray. This policy explains how we process, ship, and deliver your order so you know exactly what to expect from checkout to delivery.

1. Order Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. public holidays). Processing begins once payment has been successfully confirmed.

Order Cut-Off: Orders placed before 5:00 PM ET on a business day begin processing that same day. Orders placed after 5:00 PM ET, or on weekends and holidays, begin processing the next business day.

During sale events, holidays, or periods of high order volume, processing may take a little longer. If this affects your order, we'll email you to let you know.

2. Shipping Rates & Delivery Times

Shipping Method	Cost	Transit Time
Standard Shipping	$4.99	6–13 business days
Free Shipping	Free on orders $45+	6–13 business days

Total Estimated Delivery Time: 7–16 business days (Processing Time + Transit Time).

Your exact shipping cost is confirmed at checkout, with no hidden handling fees added afterward. Delivery estimates are provided by our carriers and are not guaranteed — occasional delays can occur due to weather, high shipping volume, carrier disruptions, or other events outside our control.

3. Shipping Carriers

We work with reliable national carriers and fulfillment partners to get your order to you safely. The carrier used for your shipment is selected automatically based on package size, weight, and destination. Tracking details are always included in your shipping confirmation email regardless of carrier.

4. Order Tracking

Once your order ships, you'll receive a confirmation email with your tracking number and link. Please allow 24–48 hours after shipment for tracking to update on the carrier's site.

If your tracking hasn't updated after that window, contact us at support@homoray.com and we'll look into it.

5. Shipping Locations & Restrictions

We currently ship to all 50 U.S. states, including residential addresses and P.O. Boxes.

At this time, we are unable to ship to:

• U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.)
• APO/FPO/DPO military addresses
• International destinations outside the United States

If you're outside our current shipping area, reach out to support@homoray.com and we'll let you know if that changes.

6. Sales Tax

Applicable sales tax is calculated automatically at checkout based on your shipping destination, in accordance with state and local tax laws. The final amount is shown before you complete your purchase.

7. Shipping Address Accuracy

Please double-check your shipping details, including apartment or unit numbers, before completing checkout. Homoray is not responsible for orders delivered to an address entered incorrectly by the customer.

If you spot an error, contact us right away at support@homoray.com. We can update your address only if your order has not yet entered processing — once it has shipped, we're unable to change the delivery address.

8. Partial & Multiple Shipments

Some orders may arrive in more than one package depending on inventory location or carrier requirements. You will never be charged extra shipping for a split shipment, and separate tracking numbers will be provided when available.

9. Lost, Damaged, or Delayed Shipments

If your order is delayed, appears lost in transit, or arrives damaged, contact us within 7 days of the delivery date (or estimated delivery date) at support@homoray.com with:

• Your order number
• A brief description of the issue
• Photos of the item and packaging, if damaged

We'll work with the carrier to investigate and resolve the issue, offering a replacement or refund where appropriate, in line with our Refund Policy.

10. Refused or Undeliverable Packages

If a package is returned to us due to an incorrect address, a failed delivery attempt, or refusal at delivery, we'll contact you to arrange reshipment. Additional shipping charges may apply in this case.

If you'd prefer not to receive a replacement, we'll issue a refund in accordance with our Refund Policy, minus original shipping costs where applicable.

11. Order Cancellation

If you need to cancel an order, contact us as soon as possible. We can only cancel orders that have not yet entered processing or shipping. Once an order has shipped, it can no longer be cancelled and will instead follow our Refund Policy.

12. Returns & Exchanges

For full details on returns, exchanges, and refund eligibility, please visit our Refund Policy page.

13. Contact Us

Questions about your shipment or this policy? We're happy to help.

Email: support@homoray.com
Phone: +1 (212) 498-3267
Business Address: 2 Pennsylvania Plaza, New York, NY 10001
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET)