Shipping policy

Last Updated: July 12, 2026

Welcome to Homoray. This Shipping Policy explains how we process, ship, and deliver every order placed through our website, so you know exactly what to expect from the moment you check out to the moment your package arrives.

1. Order Processing & Cut-Off Time

Every order is processed once payment has been successfully authorized.

  • Processing Time: 1–3 business days
  • Order Cut-Off Time: Orders placed before 5:00 PM ET on a business day begin processing that same day. Orders placed after 5:00 PM ET, or on a weekend or public holiday, begin processing the next business day.
  • Business Days: Monday through Friday, excluding U.S. public holidays.

During major sales events, promotional periods, or times of unusually high order volume, processing may take slightly longer than the window listed above. If your order runs into an unexpected delay, we will reach out using the email address you provided at checkout.

Please keep in mind that processing time and shipping transit time are counted separately  your total delivery estimate includes both.

2. Where We Ship

Homoray currently ships to addresses within the United States only, including all 50 states, residential addresses, and PO Boxes.

We do not currently ship to:

  • U.S. Territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.)
  • APO/FPO/DPO military addresses
  • International destinations outside the United States

We're actively working on expanding our shipping coverage. If you don't see a shipping option for your address at checkout, please reach out to our support team before placing your order.

3. Shipping Rates

  • Standard Shipping: Flat rate of $4.99
  • Free Standard Shipping: Automatically applied to orders of $45 or more

Your exact shipping cost is calculated and displayed at checkout before you complete your purchase. We do not add hidden handling fees or surprise charges once your order has been placed.

4. Estimated Delivery Time

Your total delivery estimate is made up of two parts:

Stage Estimated Time
Order Processing 1–3 business days
Shipping Transit 6–13 business days
Total Estimated Delivery 7–16 business days

These timeframes are estimates provided for your convenience and are not guaranteed. Actual delivery can be affected by carrier operations, severe weather, holiday volume, natural events, or other circumstances outside our control.

5. Shipping Carriers

To keep delivery reliable, Homoray partners with established national shipping carriers such as USPS, UPS, and FedEx. The carrier used for your specific order is selected based on package size, weight, destination, and carrier availability at the time of shipment, so the carrier may vary from order to order.

6. Order Tracking

As soon as your order ships, you'll receive a shipping confirmation email with your tracking number and a link to follow your package's progress.

Please allow 24–48 hours after your shipment confirmation for tracking details to update on the carrier's website. If tracking information hasn't appeared after that window, contact our support team and we'll look into it for you.

7. Shipping Address Accuracy

You're responsible for entering a complete and accurate shipping address at checkout. Please double-check your information  including apartment or unit numbers  before submitting your order.

If you catch a mistake after placing your order, contact us right away. We'll do everything reasonably possible to correct the address as long as the order has not yet entered the shipping process. Once a package has shipped, we are typically unable to make changes to the delivery address.

Homoray is not responsible for delivery delays, lost packages, or additional costs that result from an incorrect or incomplete address supplied by the customer.

8. Delivery Delays

We work hard to deliver every order within the estimated window, but delays can occasionally happen due to:

  • Severe weather or natural events
  • Carrier transportation disruptions
  • Peak holiday or promotional shipping periods
  • Customs or regional operational issues
  • Incorrect or incomplete delivery information
  • Other events outside our reasonable control

A delivery delay on its own does not automatically qualify an order for cancellation, refund, or compensation. That said, our support team is always happy to help track down a delayed shipment.

9. Lost, Damaged, or Missing Shipments

If your order arrives damaged, appears to be lost in transit, or hasn't arrived within a reasonable time past the estimated delivery window, please contact us within 7 days of the expected delivery date with the following:

  • Your order number
  • A brief description of the issue
  • Photos of the item and packaging (if the item arrived damaged)

We'll open an investigation with the shipping carrier and work toward a fair resolution, which may include a replacement shipment or a refund in line with our Refund & Return Policy.

10. Returned, Refused, or Undeliverable Packages

A shipment may be sent back to us if:

  • An incorrect or incomplete address was provided
  • Delivery attempts were unsuccessful
  • The package was refused at delivery
  • The package went unclaimed at a pickup location

If your order is returned to us for any of these reasons, we'll reach out to arrange reshipment. Additional shipping charges may apply before we send the order out again. If you'd prefer not to receive a replacement, any eligible refund will be issued according to our Refund & Return Policy.

11. Partial & Multiple Shipments

If your order includes several items, they may occasionally ship separately depending on inventory location, warehouse availability, packaging needs, or carrier restrictions. There's no extra cost to you for split shipments. If your order arrives in more than one package, you'll receive a separate tracking number for each as it becomes available.

12. Product & Location Shipping Restrictions

Some products may not be eligible for shipment to certain locations due to carrier rules, size restrictions, or other limitations. If we're unable to fulfill any part of your order for this reason, we'll notify you promptly and offer available options, including a refund where applicable.

13. Sales Tax

Applicable sales tax is calculated at checkout in accordance with your shipping destination and the tax laws of the applicable state and locality. The exact amount will be shown before you complete your purchase.

14. Shipping Charges on Returns & Refunds

Shipping fees are generally non-refundable, except where required by law or when a return is the result of:

  • A shipping or fulfillment error on our part
  • An incorrect item being sent
  • A verified manufacturing defect

For full details on eligibility, timeframes, and how refunds are processed, please see our Refund & Return Policy.

15. Policy Updates

We may revise this Shipping Policy from time to time to reflect changes in our shipping practices, business operations, or legal requirements. Updates take effect immediately once published on this page, and the "Last Updated" date at the top reflects the most recent revision. We encourage you to review this page periodically.

16. Contact Us

Questions about shipping, tracking, or your order? Our support team is here to help.

Email: support@homoray.com
Phone: +1 (212) 498-3267
Business Address: 2 Pennsylvania Plaza, New York, NY 10001
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET)

We aim to respond to all shipping-related inquiries as quickly as possible.