Shipping policy

Shipping Policy

Last updated: jun

Thank you for shopping with Homoray. This Shipping Policy explains how we process and deliver orders.

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1. Order Processing Time

• Orders are processed within [1–3 business days] after payment confirmation.
• Orders are not processed or shipped on weekends or public holidays.
• During high-demand periods, processing times may be delayed.

If there is a significant delay in shipping your order, we will contact you via support@homoray.com.

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2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated Delivery Times

Delivery delays may occasionally occur due to customs, weather, or carrier issues.

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3. Shipping Locations

We currently ship to:

• United States]
• 261 S Figueroa St, Los Angeles California 90012, United States

If your location is unavailable at checkout, please contact us at support@homoray.com.

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4. Shipment Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 24–48 hours to update.

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5. Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Homoray is not responsible for delays caused by customs.

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6. Lost, Damaged, or Stolen Packages

If your package is lost, damaged, or stolen during transit, please contact us within [7 days] of the expected delivery date.

We will work with the shipping carrier to help resolve the issue.

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7. Incorrect Shipping Addresses

Please ensure your shipping address is accurate before placing an order.

We are not responsible for orders shipped to incorrectly provided addresses.

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8. Contact Us

If you have any questions about this Shipping Policy, contact us:

• Email:support@homoray.com
• Phone:+1848557854