Privacy Policy

Last Updated: July 12, 2026

At Homoray, we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices and rights available to you when you visit our website, create an account, place an order, or otherwise interact with us.

By using our website or services, you acknowledge that you've read and understood this Privacy Policy.

1. Information We Collect

The information we collect depends on how you use our website.

Personal Information

• Full name
• Email address
• Phone number
• Billing address
• Shipping address

Account Information

• Login credentials
• Saved addresses
• Wishlist items
• Account preferences and settings

Order Information

• Products viewed and purchased
• Shopping cart contents
• Order and transaction history
• Returns and refund requests

Payment Information Payments are processed securely through trusted third-party providers, which may include Shopify Payments, PayPal, Apple Pay, Google Pay, and Shop Pay. Homoray does not store your complete credit or debit card information on our own servers.

Device & Technical Information When you visit our site, we may automatically collect your IP address, browser type, operating system, device type, language and time zone settings, referring URLs, and an approximate location based on your IP address.

Website Usage Information We may also collect data about pages visited, products viewed, search activity, click behavior, and time spent browsing, so we can better understand how our site is used.

2. How We Collect Information

Directly from you, when you create an account, place an order, subscribe to our emails, contact support, leave a review, or take part in a promotion.

Automatically, through cookies, pixel tags, web beacons, local storage, and analytics tools as you browse our site.

From trusted third parties, such as payment processors, shipping carriers, fraud-prevention services, marketing partners, and analytics providers who assist us in running our business.

3. Cookies & Similar Technologies

We use cookies and similar technologies to keep items in your cart, remember your preferences, analyze site traffic, personalize your shopping experience, measure the effectiveness of our marketing, and help keep our website secure.

You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may limit certain features or functionality of our site.

4. Analytics

We use analytics tools, such as Shopify Analytics, to understand how visitors interact with our website. This information helps us improve site performance, customer experience, and our product offerings, and is generally collected in aggregated or anonymized form wherever possible.

5. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders, including verifying payments and arranging delivery
• Process returns and refunds
• Provide customer support and respond to inquiries
• Manage your account
• Personalize your shopping experience and improve our products and services
• Detect and prevent fraud, and maintain website security
• Conduct internal analytics
• Comply with legal obligations
• Enforce our Terms of Service and other policies

Where required by law, we'll ask for your consent before sending promotional emails, newsletters, or special offers.

6. Marketing Communications

If you subscribe to our marketing emails, you may receive product announcements, exclusive promotions, new arrivals, seasonal offers, and company news.

You can unsubscribe at any time using the link included in our marketing emails. Transactional emails related to your orders, payments, shipping, security, or account activity will continue to be sent regardless of your marketing preferences.

7. How We Share Your Information

Homoray does not sell your personal information.

We may share information with trusted third parties only when necessary to run our business, including:

• Payment processors
• Shipping carriers
• Shopify platform services
• Website hosting providers
• Customer support tools
• Analytics providers
• Fraud-prevention services
• Marketing service providers
• Professional advisers
• Government authorities or law enforcement, where required by law

We only share what's needed to provide our services, meet legal obligations, or protect our customers and our business.

8. Our Shopify Platform

Our online store runs on Shopify. As part of delivering our ecommerce services, Shopify may process customer information for purposes such as website hosting, checkout functionality, payment processing, fraud detection, security monitoring, and performance optimization. Shopify handles this information in accordance with its own privacy practices.

9. Third-Party Websites & Services

Our website may link to third-party sites, apps, payment providers, or social media platforms. Once you leave our site or interact with a third-party service, that party's own privacy policy and terms apply. Homoray isn't responsible for the privacy practices, security, or content of third-party websites or services.

10. Children's Privacy

Our website isn't directed to children, and we don't knowingly collect personal information from anyone not legally permitted to provide it under applicable law. If we learn that we've collected personal information from a child without appropriate authorization, we'll take reasonable steps to delete it promptly. A parent or guardian who believes their child has submitted personal information to us can contact us for assistance.

11. Your Privacy Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Receive a copy of your personal data
• Restrict or object to certain processing activities
• Withdraw consent where applicable
• Opt out of marketing communications

To exercise any of these rights, contact us at support@homoray.com. For your security, we may ask you to verify your identity before processing certain requests.

12. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect your personal information, including SSL encryption, secure payment processing, access controls, and limited employee access to personal data.

That said, no method of transmission over the internet or electronic storage is 100% secure, and we can't guarantee absolute security.

13. Data Retention

We retain personal information only as long as necessary to complete purchases, process returns and refunds, provide customer support, maintain your account, meet our legal, accounting, and tax obligations, resolve disputes, prevent fraud, and enforce our agreements and policies. Once information is no longer needed, we securely delete, anonymize, or otherwise dispose of it in line with applicable law.

14. International Data Transfers

Your information may be transferred to, stored, or processed in countries other than your own, wherever our service providers operate. Where required by law, we implement appropriate safeguards to help protect personal information transferred internationally.

15. Fraud Prevention

To protect our customers and our business, we monitor orders and transactions for suspicious or unauthorized activity. Orders flagged as potentially fraudulent may require additional verification, be delayed for review, or be canceled when necessary to protect customers, prevent fraud, or comply with legal obligations.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. Updates take effect immediately upon posting, along with a revised "Last Updated" date. Continuing to use our website after changes take effect means you accept the updated policy.

17. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how we handle your personal information, reach out to us.

Email: support@homoray.com
Phone: +1 (212) 498-3267
Business Address: 2 Pennsylvania Plaza, New York, NY 10001
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET)

We'll make every reasonable effort to respond to your request in accordance with applicable privacy laws.