Privacy policy
Last Updated: August 31, 2026
Homoray ("we," "us," or "our") operates this website and related services (the "Services"). This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices available to you.
By visiting our website, creating an account, placing an order, or otherwise using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Contact Details: Name, email address, phone number, billing address, and shipping address.
Account Information: Login credentials, saved addresses, account preferences, and wishlist items (if you create an account).
Order Information: Products purchased, cart activity, order history, payment status, and return or refund details.
Payment Information: Payments are processed securely through trusted third-party providers, which may include Shopify Payments, PayPal, Apple Pay, Google Pay, and Shop Pay. We do not store your complete credit or debit card information on our servers.
Device & Technical Information: IP address, browser type, operating system, device information, language and time zone settings, referring URLs, and approximate location based on IP address.
Website Usage Information: Pages and products viewed, search activity, and time spent browsing our site.
2. How We Collect Information
- Directly from you — when you create an account, place an order, contact support, subscribe to marketing emails, submit reviews, or participate in promotions.
- Automatically — through cookies, analytics tools, pixel tags, and similar tracking technologies.
- From trusted third parties — including payment processors, shipping carriers, fraud prevention services, analytics providers, and marketing partners.
3. Cookies & Similar Technologies
We use cookies and similar technologies to remember your cart and preferences, understand site traffic, personalize your shopping experience, and support website security. You can manage cookie preferences through your browser settings at any time — disabling cookies may affect certain site features, such as cart functionality.
4. Analytics
We use analytics services, including Shopify Analytics and similar tools, to understand how visitors use our website and to improve performance and customer experience. Where possible, this data is collected in aggregated or anonymized form.
5. How We Use Your Information
We use the information we collect to:
- Process, fulfill, and ship your orders
- Verify payments and process returns or refunds
- Provide customer support and manage your account
- Send transactional communications (order confirmations, shipping updates)
- Send marketing communications where you've opted in
- Improve our website, products, and overall experience
- Detect, investigate, and prevent fraud or unauthorized activity
- Maintain website security and comply with legal obligations
Where required by law, we obtain your consent before sending promotional communications.
6. Marketing Communications
If you opt in to marketing communications, you may receive product updates, new arrivals, special offers, and seasonal promotions. You can unsubscribe at any time using the link in our marketing emails. You'll continue to receive transactional messages related to your orders, payments, or account, even after opting out of marketing.
7. How We Share Your Information
We do not sell your personal information. We share information only as necessary to operate our business, including with:
- Shopify, our ecommerce platform provider
- Payment processors, to complete transactions securely
- Shipping carriers, to deliver your orders
- Analytics and marketing service providers
- Fraud prevention services
- Customer support providers
- Professional advisors, or government authorities where legally required
8. Our Relationship with Shopify
Our store is built on Shopify, which provides the platform, hosting, checkout, and payment infrastructure that powers Homoray. Shopify processes certain information about your use of our Services to help us operate, secure, and improve them, according to its own privacy practices. For details, review the Shopify Consumer Privacy Policy.
9. Third-Party Websites and Services
Our website may link to third-party websites, apps, or platforms not operated by us. Their own privacy policies apply, and Homoray is not responsible for their privacy practices or content.
10. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, which may include the right to:
- Access the information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your information, subject to certain legal exceptions
- Receive a copy of your data
- Restrict certain processing activities
- Withdraw consent where applicable
- Opt out of marketing communications
To exercise any of these rights, contact us at support@homoray.com. We may need to verify your identity before completing certain requests, as permitted by law.
11. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect your information, including SSL encryption, secure payment processing, and restricted internal access. No method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
12. Data Retention
We retain personal information only as long as necessary to fulfill orders, provide support, process returns, maintain accounts, meet legal and tax requirements, prevent fraud, and resolve disputes. When information is no longer needed, we securely delete or anonymize it.
13. Fraud Prevention
We monitor transactions for suspicious or unauthorized activity to protect our customers and business. Orders flagged as potentially fraudulent may require additional verification, experience delays, or be canceled where necessary.
14. Children's Privacy
Our Services are not directed to children, and we do not knowingly collect personal information from children who are not legally permitted to provide it. If you believe we've inadvertently collected information from a child, contact us at support@homoray.com so we can remove it.
15. International Data Transfers
Your information may be processed or stored in countries where our service providers operate, including the United States. Where required by law, we use appropriate safeguards to protect information transferred internationally.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. We encourage you to review it periodically.
17. Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, contact us:
Email: support@homoray.com
Phone: +1 (212) 498-3267
Business Address: 2 Pennsylvania Plaza, New York, NY 10001
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET)
We aim to respond to privacy-related inquiries within 1–2 business days.